Last updated: October 2025
Company: Neon Property Services Ltd
Trading as: Neon Properties Resource Hub
Registered office: Office 7987, 321–323 High Road, Romford, RM6 6AX, United Kingdom
Email: resourcehub@neonpropertieslondon.co.uk
Telephone: 0208 801 9951 / 07555 031459
1. Introduction
This Privacy Policy explains how Neon Property Services Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you access or use the Neon Properties Resource Hub (the “Hub”).
We are committed to protecting your privacy and ensuring that all personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Hub, creating an account, or purchasing a membership, you agree to the terms of this Privacy Policy.
2. Who We Are
We are Neon Property Services Ltd, a UK-registered company providing property management services and digital resources for landlords, leaseholders, and RTM directors.
We act as the data controller for personal information collected through the Resource Hub.
If you have questions about this policy or how we handle your data, please contact us at:
📧 resourcehub@neonpropertieslondon.co.uk
3. What Information We Collect
We may collect and process the following types of data:
a) Information you provide directly
- Full name
- Email address
- Billing address and contact details
- Account login details (username and password)
- Payment and subscription details (processed securely via third parties)
- Support messages or email correspondence
b) Information collected automatically
- IP address and browser type
- Device information
- Usage data (pages visited, time on site, downloads)
- Cookies and similar tracking technologies (see our Cookie Policy)
c) Information from third parties
We may receive limited information from payment processors (e.g., Stripe, PayPal) confirming successful transactions, refunds, or cancellations.
We do not store or have access to your full payment card details.
4. How We Use Your Information
We collect and process personal data for the following lawful purposes under the UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| To create and manage your membership account | Performance of a contract |
| To process subscription payments | Performance of a contract |
| To deliver digital resources and updates | Performance of a contract |
| To communicate important changes, renewals, or account notices | Legitimate interest |
| To send compliance updates or new resources (if opted in) | Consent |
| To improve the Hub’s functionality and user experience | Legitimate interest |
| To comply with legal or tax obligations | Legal obligation |
5. How We Store and Protect Your Data
- Your personal information is stored securely on password-protected systems hosted within the UK or the EEA.
- We use HTTPS encryption (SSL) for all data transfers.
- Access to personal data is restricted to authorised staff and contractors only.
- Regular backups and security audits are performed to prevent data loss or unauthorised access.
- We retain data only for as long as necessary to provide services and comply with legal obligations.
6. Sharing and Disclosure of Information
We do not sell or rent your data to third parties.
We may share limited data with trusted service providers who assist in delivering our services, including:
- Payment processors: Stripe, PayPal
- Email communication tools: MailerLite or similar
- Website hosting providers and IT support services
All third-party providers are contractually bound to comply with data protection laws and only process data according to our instructions.
We may also disclose data when required by law, such as in response to lawful requests from public authorities.
7. International Transfers
Where data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as the UK’s International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs).
8. Cookies and Tracking
We use cookies to:
- Maintain user sessions and logins
- Improve performance and usability
- Analyse traffic via anonymised analytics
You can control or disable cookies through your browser settings.
For full details, see our Cookie Policy.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Provide your membership and access to resources
- Comply with tax and accounting obligations (typically 6 years after account closure)
- Resolve disputes or enforce agreements
After this period, personal data is securely deleted or anonymised.
10. Your Rights Under UK GDPR
You have the following rights under the UK GDPR:
- Right to access – request a copy of the personal data we hold about you.
- Right to rectification – correct any inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) – request deletion of your data when it is no longer required.
- Right to restrict processing – ask us to limit how your data is used.
- Right to data portability – receive your data in a structured, commonly used format.
- Right to object – object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent – withdraw consent at any time for marketing communications.
To exercise these rights, please email resourcehub@neonpropertieslondon.co.uk
We aim to respond within 30 days of receiving your request.
If you are dissatisfied with how your data is handled, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
11. Marketing & Communication Preferences
If you opt in to receive updates or newsletters, we will only contact you with relevant Resource Hub news, compliance updates, or new releases.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting resourcehub@neonpropertieslondon.co.uk
12. Children’s Privacy
The Resource Hub is intended for users aged 18 and over.
We do not knowingly collect data from children.
If you believe a child has provided personal information, please contact us immediately for deletion.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or business changes.
The “Last updated” date at the top will always show the current version.
Significant changes will be communicated via email or dashboard notice.
14. Contact Us
For questions, data access requests, or complaints, please contact:
Neon Property Services Ltd
Office 7987, 321–323 High Road, Romford, RM6 6AX, United Kingdom
📧 resourcehub@neonpropertieslondon.co.uk
📞 0208 801 9951 / 07555 031459