Last updated: October 2025
Company: Neon Property Services Ltd
Trading as: Neon Properties Resource Hub
Registered office: Office 7987, 321–323 High Road, Romford, RM6 6AX, United Kingdom
Email: resourcehub@neonpropertieslondon.co.uk
1. Introduction
This Cookie Policy explains how Neon Property Services Ltd (“we”, “our”, “us”) uses cookies and similar technologies on the Neon Properties Resource Hub (“the Hub”) to recognise you when you visit our website and to provide a better user experience.
It also explains your rights to control the use of cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and gather statistics about site usage.
Cookies can be:
- Session cookies: deleted automatically when you close your browser.
- Persistent cookies: remain stored until they expire or are deleted manually.
- First-party cookies: set by this website.
- Third-party cookies: set by external services such as analytics or payment processors.
3. How We Use Cookies
We use cookies for the following purposes:
| Category | Purpose | Examples |
|---|---|---|
| Essential (Strictly Necessary) | Required for the website to function, such as login authentication, subscription management, and security. | Session cookies, login status cookies, CSRF tokens |
| Functional | Remember user preferences and settings to improve your experience. | Language selection, dashboard preferences |
| Analytics & Performance | Collect anonymised data on how visitors use the Hub to help us improve content and usability. | Google Analytics, WordPress statistics |
| Marketing (Optional) | Used to track engagement with campaigns or referral traffic. Only set if you opt in. | MailerLite tracking, referral identifiers |
4. Cookies We Use
Below are typical cookies you may encounter while using our site:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
wordpress_logged_in_* | Essential | Keeps you logged in as a member | Session |
wordpress_sec_* | Essential | Secures login authentication | Session |
wp-settings-* | Functional | Stores user interface preferences | 1 year |
_ga, _gid | Analytics | Google Analytics identifiers for usage tracking | 2 years / 24 hours |
pms_session | Essential | Manages membership session for Paid Member Subscriptions plugin | Session |
cookieyes-consent or similar | Essential | Records your cookie consent preferences | 1 year |
Note: Actual cookies may vary depending on installed plugins and integrations. We regularly review our cookie usage to maintain compliance.
5. Third-Party Cookies
Some cookies are set by third-party services integrated into our website, such as:
- Stripe / PayPal – payment processing and fraud prevention
- Google Analytics – website traffic analysis
- MailerLite – email subscription tracking (only if opted in)
We recommend reviewing each provider’s privacy and cookie policies for detailed information on how they handle your data.
6. Managing Cookies
a) Consent
When you first visit the Hub, you will see a cookie banner requesting your consent for non-essential cookies.
- Essential cookies are always active (they are needed for login, membership, and checkout).
- Optional cookies (e.g., analytics or marketing) are only set if you provide consent.
You can change or withdraw consent at any time by using the “Cookie Settings” link in the website footer or by clearing cookies in your browser.
b) Browser Settings
Most browsers allow you to control cookie behaviour through their settings. You can block or delete cookies at any time.
For help, visit:
Blocking cookies may affect your ability to log in or access member content.
7. Google Analytics
We use Google Analytics to collect anonymised data on website traffic and usage patterns.
Google Analytics may set cookies that track page visits, time on site, and referring URLs.
No personally identifiable information is shared with Google.
If you prefer to disable Google Analytics, you can use Google’s Opt-Out Browser Add-On:
https://tools.google.com/dlpage/gaoptout
8. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our technology or legal requirements.
The “Last updated” date at the top of this page indicates the most recent revision.
Significant updates will be communicated via email or dashboard notifications for registered members.
9. Contact Us
If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us:
Neon Property Services Ltd
Office 7987, 321–323 High Road, Romford, RM6 6AX, United Kingdom
📧 resourcehub@neonpropertieslondon.co.uk